Privacy Policy

This Privacy Policy explains how EriVet OÜ (hereinafter referred to as “EriVet”, the “Website”, “We”, “Us”) processes your personal data when you use the website and contact us.

We respect your privacy and process personal data securely, transparently, and in accordance with applicable legislation.

Data Controller:
EriVet OÜ
Registry Code: 10348916
Address: Sõpruse pst 237, 13412 Tallinn
Email: info@erivet.ee

Legal basis

We process your personal data on the following legal grounds:

  • your consent (for example, when submitting a contact form or consenting to marketing cookies);
  • entering into or performing a contract (for example, to provide services or respond to enquiries);
  • legitimate interest (for example, ensuring website security and improving services);
  • compliance with legal obligations (for example, accounting or reporting requirements).

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) of the European Union and the Estonian Personal Data Protection Act.

What data we collect

We collect only personal data necessary for providing our services or communicating with you.

The data you provide may include:

  • first and last name;
  • telephone number;
  • email address;
  • home address (where applicable);
  • content of enquiries or messages;
  • any other information you voluntarily provide.

In addition, we may automatically collect technical data related to website use, including:

  • IP address;
  • browser type and device information;
  • cookie-related information;
  • website usage statistics.

Animal-related information submitted through forms (e.g. name, breed, sex, date of birth) is processed for the purpose of providing veterinary services. If such information can be associated with an identifiable individual, it will be processed together with related personal data in accordance with this Privacy Policy.

Use of data

We use your personal data for the following purposes:

  • receiving and processing enquiries;
  • contacting you by phone or email;
  • providing services;
  • improving website functionality and user experience;
  • fulfilling legal obligations.

Cookies

Our website uses cookies – small text files stored on your device that help ensure proper website functionality and improve user experience.

We use the following categories of cookies:

  • necessary cookies – for the basic functioning of the website;
  • statistical cookies – for analysing website usage and improving services;
  • marketing cookies – for personalising advertising and content.

We may use third-party services, including analytics, video, or social media solutions.

Non-essential cookies are used only with your prior consent.

You may modify or withdraw your consent at any time through cookie settings or your browser settings.

Data sharing

We may share your data only to the extent necessary to provide services or comply with legal obligations.

Recipients of personal data may include:

  • website hosting providers;
  • email service providers;
  • analytics and statistics service providers;
  • social media and marketing platforms;
  • public authorities where required by law.

If any service provider processes data outside the European Economic Area, appropriate safeguards will be applied in accordance with GDPR requirements.

We do not sell your personal data to third parties.

Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

Generally:

  • contact form enquiries are retained for up to 12 months;
  • consent-based data is retained until consent is withdrawn;
  • accounting-related data is retained according to legal retention periods.

Data security

We apply reasonable technical and organisational measures to protect your personal data, including:

  • SSL encryption;
  • restricted access to data;
  • data backups;
  • regular system updates and security measures.

Your rights

You have the right to:

  • receive information about the processing of your personal data;
  • request access to your personal data;
  • correct inaccurate data;
  • request deletion of data where permitted by law;
  • restrict or object to processing;
  • withdraw consent;
  • receive your data in a structured and machine-readable format;
  • lodge a complaint with the Estonian Data Protection Inspectorate.

Estonian Data Protection Inspectorate: https://aki.ee

Contact

If you have questions regarding the processing of personal data or wish to exercise your rights, please contact us:

EriVet OÜ
Sõpruse pst 237, 13412 Tallinn
Email: info@erivet.ee